Managed IT Support

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Outsourcing IT and switching providers

That’s great to hear! At Smart Tech Service, we understand that outsourcing IT services can be a big decision for any organisation. That’s why we have a team of experts who can guide you through the entire process, from the initial consultation to the final transition.

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Supporting your end users

It sounds like Smart Tech Service offers a range of IT support services to meet different needs, from onsite support for global offices to cost-effective support for day-to-day issues. They also have a 24/7 IT service desk available. In addition, they have a ServiceNow IT Service Management platform which provides a world-class ITIL service portal to ensure users are always supported.

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Giving you mature, proactive processes

TIL (Information Technology Infrastructure Library) is a set of best practices for IT service management. Our ITIL-aligned Process Management Team ensures that your organization follows these best practices for incident, change, and problem management.[read more] We apply these processes to third-party services through our Service Integration and Management (SIAM) approach, which ensures that all services are integrated and managed effectively. In addition, we provide dedicated client relationship support through our service and contract management, ensuring that you receive the best service and support from our partnership.[/read]

A trusted and experienced Managed Services Provider

Smart Tech Service is a service provider that adheres to ITIL best practices and has been ranked with three stars by SDI. We offer 24/7 support and have a global coverage. Our accreditations and standards are comprehensive and include:

Compliance with UK and EU data protection laws
Adherence to the PRINCE2 project management standard
Accredited supplier on the G-Cloud framework for public-sector projects
Stage 2 certified by the Helios Financial Supplier Qualification System
Cyber Essentials certification

IT support that can be tailored to your requirements

Many organisations often find themselves reassessing their IT support capabilities due to various reasons, such as expansion, security needs, or digital transformation plans. In such situations, partnering with a company like Smart Tech Service can prove beneficial as they offer expert support services and work closely with their clients to understand their vision, goals, and culture. Smart Tech Service focuses on continuously evolving their services to meet the changing needs of their clients.

Managed services for your continuing evolution

Smart Tech Service recognizes that managed services are not only intended to address present challenges but are critical to a company’s journey towards digital transformation. By following four key stages: Transform and Transition, Evolve, Secure, and Support, they help clients continually enhance their IT capabilities to meet their evolving needs. This approach ensures that their services support the clients’ progress towards digital transformation.

Stay ahead of change in Microsoft 365

Smart Tech Service M365 PACE (Proactive Adoption and Change Expertise) service provides personalized, expert guidance for Microsoft 365 to enable organisations to move towards digital maturity. With a dedicated M365 specialist working closely with clients, they receive structured advice to navigate the complexity and speed of M365. The guidance is tailored to focus on delivering the most significant value and assurance to the business.

How our managed IT support frees up your business

Outsourcing IT and switching providers

Organizations looking to outsource some or all of their IT services can rely on Smart Tech Services comprehensive support. They offer assistance throughout the outsourcing process and can even help manage the transition from existing IT providers.

Supporting your end users

Smart Tech Service offers a wide range of IT support services to meet various needs. These services include onsite support for global offices, cost-effective assistance for everyday issues, and a dedicated 24/7 IT service desk. Additionally, they provide a world-class ITIL service portal through their ServiceNow IT Service Management platform to ensure continuous user support.

Giving you mature, proactive processes

Smart Tech Service ITIL-aligned Process Management Team guarantees clients receive incident, change, and problem management services that adhere to industry standards. They apply these same standards to third-party services through their Service Integration and Management (SIAM) offering. Additionally, they offer dedicated client relationship support through their service and contract management, ensuring clients obtain the greatest value from their partnership with Shazalee.

Managing infrastructural complexity

Managing data platforms can be a complex task involving on-premises and public clouds, third-party vendors, multiple stakeholders, and various tools for management. Smart Tech Service data platform management services can alleviate the burden on clients’ teams. Furthermore, they offer advanced network monitoring through their Network Operations Centre solution, which is powered by ScienceLogic.